We help you enhance your applications by ensuring that you have access to the functionality that you require to keep pace with your changing business requirements. We define mutually acceptable service-level agreements for various defect classifications, thus enabling a structured approach to measuring our performance.
IGT's production support service include:
- Monitoring the daily and monthly batch cycles and fixing the abend (abrupt end of batch cycle)if it occurs.
- Updating the data in production flat files and DB2 tables to avoid occurrences of abend in production.
- Analyzing the problems occurs in production and fixing them permanently by modifying the source code.
- Enhancement and maintenance of above mentioned systems.
IGT provides production support (24 X 7) to critical Revenue Data System of Galileo International. These systems run on MVS and developed in COBOL, PL1, FOCUS, and JCL. Data is stored in flat files, GDG, VSAM, and DB2.
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