Duplicate bookings for the same passengers are often created in the same or different CRS' due to agent action. In spite of system's auto cancellation action, certain duplicate bookings remain unresolved, as they do not match in all respects. Therefore, for effective inventory management, handling of such bookings requires manual action. The job requires sensitive decision-making and with its Dupes Handling service, IGT helps its airline clients bring down the 'no show' rate and increase revenues.

For one of the leading international airlines, IGT provides management of system wide Teletype rejects, Dupes processing, Reservation schedule changes and reseating of PNR queues on their CRS "SHARES". On an average, IGT handles about 250,000 Dupes Messages or 500,000 Duplicate bookings for the client annually, thereby contributing towards effective inventory management for the airline and significant savings on potential no-shows. The client engagement is based on well-defined Standard Operating Procedures with an SLA (Service Level Agreement) of 100% time to Response within 48 hours turnaround time.