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InterGlobe Technologies (IGT)
developed KAPTIVE™ a strong knowledge acquisition &
transfer approach that is essential for successfully understanding our
client’s requirements and converting those requirements into a
successful outsourcing model, thus leading to a stable and mature IT
operation closely aligned with our customer’s business goals.
Our approach has evolved from
years of practice, and continues to be refined further with each and
every engagement. Our indigenously developed, unique Knowledge
Acquisition, Propagation and Transfer Initiative (KAPTIVE™)
process allows IGT to thoroughly understand and agree on the client’s
business and technical needs, as well as the scope and expectations of
the engagement. Basically, we are more than just a service provider; we
are a business partner, a partner who finds solutions for our customers
by doing the following:
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Understand
the client’s business from a functional, operational, and
technological perspective
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Build
a common understanding of the need for the engagement, and its
intended goals
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Communicate
the client’s goals across IGT’s delivery organization
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Create
the processes and the technology framework to architect
solutions that synchronize with the client’s plans, operating
environment, and culture
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Identify, deploy and leverage
best-of-breed domain and technology expertise to address client business needs
KAPTIVE™
process at IGT covers the following phases:
Knowledge Acquisition Phase
The purpose of this phase is a methodical grasping of available
knowledge, through client user interviews and a thorough review of
existing documentation. The steps involved in this phase are:
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Gathering Product Overview
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Gathering Production/Environment
Knowledge
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Gathering Functional Knowledge from
Subject Matter Expert & Business Solutions Executives (SMEs & BSEs)
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Application Support Model
Knowledge Documentation Phase
The purpose of this phase is to consolidate and document knowledge
gathered in the previous phase.
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Documentation of Application Flows
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Documentation of Application Layer Logic
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Documentation of Database Structure
Knowledge Validation Phase
Once the documents are completed and available, they are passed on
to the client team for verification. Thereafter, presentations are made
to client representatives to validate the documented knowledge, followed
by discussions to highlight suggestions or inconsistencies. This phase
broadly involves:
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Presentation of Application Flows
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Presentation of Business Rules
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Presentation of Application Layer Logic
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Presentation of Database Structure
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Incorporating Suggestions
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Sign-off from client on Material
Responsibility Transfer Phase
This phase concerns with the actual transfer of responsibility to IGT.
Prior to the transfer any set-up documentation would also have to be
prepared.
Knowledge Propagation to IGT Development Team
This stage covers the preparation of training material and transfer of
knowledge to the development team at IGT. The purpose of this phase is
methodical dissemination of the knowledge to the IGT Development Team.
This is carried out by core members of the onsite team and monitored for
effective dissemination by the Engagement Director and the Offshore
Project Manager. Training materials are created to focus on imparting
the application knowledge gathered to the development team. Also, at
this stage a reusable set of training material is created, that can be
used for future trainings as well.
Our approach to outsourcing is guided by getting a rich understanding of
the client’s global operations, business processes and technology
environment. This practice, we believe, is necessary for our clients to
realize the benefits from technology investment and to achieve the
desired business vision.
To know more about KAPTIVE™
,
please click
here.
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