Our offerings are delivered through a unique Global Delivery Approach that brings the focus right to the customers' operations, wherever they may exist in the world.

The essence of IGT's approach to Global Delivery capitalizes on complementing high-end strategic consulting & engagement management with process-driven low-cost operations at our development facilities at Gurgaon, India. This enables IGT to align its solution delivery to the business operations and goals of the customer.

With local presence in the form of resources dedicated to the high-touch aspects of client interaction, consulting and ongoing project management, we ensure that our clients get the same level of quality and delivery from our India facilities. This allows us to provide value to our customers at a price/performance level that meets their needs for long-term development and support.

The approach comprises of Onsite teams, Offshore development units, or a combination of both delivering projects in a seamless fashion across global locations. These teams are backed by a Governance framework that includes Engagement Directors/Managers, Business Managers, Onsite/Offshore project managers, the Quality Assurance Group and the IT Infrastructure Group, as well as the Delivery Practice heads. This ensures:

The Development Facilities at Gurgaon provide the offshore component to these engagements and are backed by high-speed communication links and dedicated server facilities in USA and India. The offshore components form the hub for several outsourced projects on IT Design & Development, Maintenance, Production Support and Hosting, as well as Transaction-based Processes & Voice Processes.

IGT has aligned its delivery approach for Galileo with distinct delivery structures to address the GDS provider's operations in the America, Australia and International (Europe) markets. For each market, our teams manage multiple onsite and offshore project engagements across legacy and open systems platforms, as well as highly specialized rules coding processes.

IGT similarly services United Airlines globally – providing international call center services as well running its critical Mileage Plus frequent flyer program for locations across Europe and Asia – with multi-lingual operations in French, German, Chinese & English.