Handling Teletypes and Rejects for an airline involves manually transacting amendments in PNRs, which remain unattended due to unresolved discrepancies during communication between various Computerised Reservation Systems. A Teletype Reject or Message Queue may be a potential booking or cancellation of seat or a special request awaiting action. Due to this reason they are considered high on priority and have a direct bearing on airline's revenue.

IGT has been successfully managing system wide Teletype rejects handling for an international airline on their CRS "AXSRES" for over 5 years now. Today, IGT handles more than 1.5 million transactions per year with a guarantee of processing 100% TTRs within 24 hours turnaround time.